Page 10 - ASIC International Handbook
P. 10

The institution has the right to be represented at the
            5. Appeals                                          meeting, which will also be attended by the Chair of the
                                                                Accreditation Committee.

                                                                The Appeals Committee may decide to:
           5.1 Introduction                                     • dismiss the appeal
          It is recognised by ASIC that institutions which have   • order a new inspection of the institution at ASIC’s
          been refused accreditation or which have had their     expense,
          accreditation withdrawn or suspended should have      • instruct the Accreditation Committee to grant or
          access to a fair and expeditious appeals process.
                                                                 restore accreditation
          If the Accreditation Committee decides to refuse or
          withdraw accreditation, the Head of Accreditation will
          contact the institution within ten working days informing   The Chair of the Appeals Committee will submit a report
          the Principal of the decision and the reasons for it and,   of the meeting to the Chief Executive of ASIC giving
          furthermore, reminding him/her of the right of appeal.  the grounds for the decision and making any other
          The Principal, or other appropriate representative of   recommendations which the Accreditation Committee
          the institution, should submit an appeal within a further   should consider. The final decision rests with the Appeals
          ten working days of receipt of the notification of the
          Accreditation Committee’s decision. If the appeal is   Committee after which there is no further right of appeal.
          made by an accredited institution, then accreditation will   There is an initial fee to be paid if an institution chooses
          remain in place until the appeals process is completed.   to make an appeal (see Section 7.8), which will be
          ASIC reserves the right to withdraw accreditation with
          or without appeal. In particular, the right of appeal will   refunded if the appeal is successful.
          be withdrawn if an institution is found to be guilty of
          deliberately providing false information.
           5.2 Procedure
                                                                   6. Complaints
          If the institution’s application for accreditation is rejected
          after the Stage 2 accreditation visit, the Principal may
          request that the report of the inspection visit should be
          reviewed and that additional documentation, responding     6.1 Introduction
          to the reasons for rejection, may be submitted.
          Members of the Accreditation Committee, who were      ASIC will consider any genuine and relevant complaints
          not present at the original meeting which rejected the   against institutions, which are accredited by ASIC and
          application, will review the report and consider any new
          documentation.                                        where the complainant has exhausted the institution’s
                                                                own complaints procedures.
          If the Accreditation Committee upholds the appeal, then
          the accreditation process will proceed to Stage 3.    For a complaint to be considered to be genuine, it must
          If, however, the Accreditation Committee upholds the   be submitted in writing to the ASIC Customer Relations
          original decision then the institution has the right of   Manager (CRM) explaining the basis of the complaint,
          appeal as described below.
                                                                clearly identify the complainant and be related to
          An institution wishing to appeal against rejection of   the institution’s alleged failure to comply with the
          its application for accreditation after the Stage 2 visit
          and subsequent review (as described above) or after   accreditation criteria. Other complaints will normally not
          the Stage 3 inspection visit, or against withdrawal of its   be considered by ASIC.
          accreditation for whatever reason, with exceptions such   ASIC takes complaints seriously and will make every
          as deliberately providing false information, may request a
          hearing by an Appeals Committee of ASIC. The Appeals   effort to mediate and recommend solutions that are
          Committee will comprise members of the Accreditation   mutually satisfactory for both the parties involved. ASIC,
          Committee and/ or Inspectors who were not involved    however, also encourages students to look carefully
          in the original decision. The appellant should submit   at the institution’s refund and complaints procedures
          a statement setting out the grounds for the appeal,   before signing an acceptance for the offer of a place
          together with any relevant additional documentation,   on a course to avoid any future misunderstandings.
          within fifteen working days of notification of the intention
          to appeal. The Appeals Committee will then endeavour   Similarly, staff should consider carefully the institution`s
          to meet not later than fifteen working days after receipt   complaints procedures and contract of employment
          of the appeal.                                        before accepting the offer of a post.

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